Frequently asked questions
Do you take insurance?
We operate on a private-pay basis, meaning all fees are paid directly to our practice. While we don't bill insurance companies directly, we're happy to provide detailed receipts (superbills) that you can submit to your insurance provider for potential reimbursement.
Please note that reimbursement rates and eligibility vary by insurance plan, and we cannot guarantee that your provider will cover our services. We recommend contacting your insurance company before beginning treatment to understand your out-of-network benefits and any specific requirements they may have, such as particular licensing credentials or diagnostic criteria.
If your insurance has specific requirements for reimbursement, please inform your counselor during your initial consultation so we can ensure all necessary documentation is provided.
What is the cost per session?
Our session fees range from $130 to $180, depending on your counselor and location. We believe in transparency about costs, so specific rates will be discussed during your initial consultation process.
To help you make an informed decision about your care, we offer complimentary consultations where you can learn more about our services, discuss your needs, and understand the investment involved in your wellness journey. During this consultation, we'll also provide you with detailed information about our payment policies and insurance reimbursement options.
We're committed to making quality mental health care as accessible as possible while ensuring you have all the information you need to move forward with confidence.
What can I expect from the first session?
Your initial appointment will begin with a review of the forms you've completed, including your client agreement, confidentiality policies, and fee estimate. Your counselor will then conduct a comprehensive assessment by asking questions about various aspects of your life, including your career, relationships, personal identity, social connections, and health history.
This intake process helps your counselor understand your unique background and current concerns. Depending on the complexity of your situation, this assessment phase may extend over your first two to three sessions to ensure we have a complete picture of your needs and goals for therapy.
What is your cancellation policy?
We require 24 hours advance notice for any session cancellations or rescheduling. If you cancel with less than 24 hours notice, you will be charged $50. This policy helps us maintain availability for all clients and ensures our therapists can effectively manage their schedules.
Do you offer virtual or in-person services?
We offer both virtual and in-person therapy sessions to accommodate your preferences and needs. Our secure telehealth platform allows you to access quality care from the comfort of your own space, while our welcoming office locations provide a traditional therapy environment. Many clients choose to combine both formats throughout their treatment journey, and we're flexible in working with you to determine what feels most comfortable and effective for your healing process.
How long are the sessions?
Our therapy sessions are 50 minutes in length, which is the standard duration for individual, couples, and family therapy. This timeframe allows for meaningful therapeutic work while providing your counselor with time between sessions to prepare and reflect on your progress. Your therapist will help you make the most of this time together, ensuring each session is focused and productive toward your wellness goals.